Being in a service driven industry The Corporate Team's staff is its most important asset. With that in mind the company has invested heavily in the development of all employees.

The company will retain good staff through strict observance of legislation which is designed to protect them but also through our own company initiatives which help to create better working conditions and environment.

Complying with Employment Legislation

TCT believes not only in in complying with employment legislation but also in entering into the spirit of it too. For example, in terms of the company's obligations under Equal Opportunities legislation TCT is proud of the wide mix of nationalities of people we employ. We believe that this is one of our strengths. It is appropriate for any travel related company to understand and be sympathetic to the requirements of people from many different cultures & we have found that employing people from different backgrounds and cultures has proved helpful time and time again.

Initiatives to Help Create Better Working conditions and terms

TCT gives staff the choice of working more flexible hours. For example, it has allowed several members of staff to alter their working hours so as to make their childminding arrangements easier.

Working conditions and Benefits

The company operates from a listed seven storey building based near Victoria Station with good travel connections. Staff receive benefits including frequent free lunches, private health insurance and preferential global hotel rates.

Training

The company has recently retained the services of an external training company to help develop staff customer service skills. Some staff attend specific courses away from the office. The training needs of individual staff are met through training needs tracker charts kept by their line managers. In addition our booking staff receive training in the form of frequent presentations from our hotel and conference venue suppliers so that they are up to date with their product knowledge. Staff are also required to attend familiarisation trips to see specific hotels and conference venues. They regularly visit key locations to see a selection of venues and gather information about the city's geography, major landmarks and attractions. Technical training on the use of systems and procedures is delivered by TCT team leaders and coaching takes place on a one to one basis once a quarter to ensure that the training sticks.