TCT
Account Managers are responsible for ensuring that all
aspects of the booking service agreed with client organisations
travel buyers are met.
TCT Account
Management
team
is led by hotel industry professionals. All TCT
account managers have over 15 years experience
in the industry and are supported by technical
and administrative staff.
A dedicated account
manager whose key function is to maximise savings
is responsible for overseeing all aspects of
each client account:
•Planning the implementation
and roll out of the total booking
service
•Promoting and marketing
the service
•Monitoring travel
policy and the hotel programme
•Negotiating competitive
rates
•Recommendations
on how to reduce costs
•Attending review
meetings
•Production of MI
reports
•Customer service
surveys
•Venue quality assessment
•Ensuring service
levels are met
Sophisticated Management
Information is available. Reports
are designed in consultation with the client
and individual travel manager’s preferences.
Key data is available which enable travel
managers to:
•View
total spend
•Monitor
average room rates
•Identify
new locations being booked
•Identify
usage of preferred hotels
•Check
travel policy compliance
•Access real time
online reports for clients with
volume bookings
