TCT' s call centre benefits from 'state of the art' technology to ensure that our consultants can deliver a fast and efficient response to your hotel requirements. Our target turnaround time from booking request to confirmation is 45 minutes. Our systems are configured to constantly measure performance targets meaning that we can check that you receive a consistently high standard of service.

TCT's call centre consultants can be contacted 24/7 by telephone email or fax. Our booking systems guide them to book the right hotels in the right locations at the best rates available for every client.

TCT recruits reservation consultants who have a minimum of 3 years experience in a hotel reservations role. Over the past five years through a proactive policy of effective training & career development TCT has benefitted from minimal staff turnover which has helped to maintain the continuity and consistency of exemplary service performance which our clients deserve. On average each member of our reservations team has at least 9 years experience in the hotel industry. TCT places great importance on the professionalism and experience of the individuals who make up our hotel booking teams. We believe that this is one of the main reasons we have successfully retained so many clients over the past ten years.