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The service
can range from 100% call-centre to 100% online
or a combination of the two depending on the needs
of the client. TCT is able to provide real-time
booking functionality for hotels that are currently
using the GDS and for independent properties where
rooms can be held on allocation.
TCT is owned by The Polyglobe Group, a hotel
reservations specialist founded in 1971. Its
original division, British
Hotel Reservation Centre (BHRC) operates hotel reservations desks
at major airports, including Heathrow, Gatwick,
Stansted and railway stations in London such
as St Pancras International and Victoria.
The Group has grown strongly over the last 5
years and now manages over 250,000 room nights
a year. The level of service we offer has attracted
over 300 customers with a combined hotel and
conference turnover in excess of £30 million.
Since its formation in 1997, TCT has remained
at the forefront of hotel booking technology,
providing easy to implement call-centre and online
solutions for proven cost savings and process
efficiencies. TCT now leads the market in offering
real-time online hotel booking solutions and was
the first UK Hotel Booking Agency to implement
a fully integrated online service in 1998.
TCT's high-speed reservation system provides
the means for clients to access over 86,000
hotels world-wide. Most significantly by TCT
teaming with Pegasus Solutions,
the world's biggest switch companies, clients
do not have to rely on any Global Distribution
Systems to connect to these hotels.
Our call centre and customer support services
are located at Victoria in London SW1, with other
business functions at 13, Grosvenor Gardens.
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